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Technical Customer Service Representative
Location:  Maple Grove, MN 
Recruiter Name:  Tyson Fulton
Phone:  (651) 697-2122
Job ID:  15596
Category:  Technician
Job Type:  Contract
Minimum Experience:  1
Required Education:  Other
Salary:  $ 15.00 - $ 16.75
Job Description
Technical Customer Service Representative $15 - 16.75/HR Contract
Act as primary point of contact using the service window of the Metrology Lab. Check equipment in and out of the metrology lab. Process equipment to and from vendor

  • Appear and communicate professionally with all customers and at all times while in the lab entry. 
  • Ensure window is open on time. Be present during open hours.
  • Accurately check test equipment into and out of the Calibration lab. 
  • Accurately and comprehensively answer customer questions. 
  • Ensure the Metrology Lab is neat and orderly, address safety concerns.
  • Generate and review shipping paperwork.
  • Pack and ship equipment to outside vendors.
  • Unpack and receive equipment from outside vendors. 
  • Communicate urgent equipment to technicians.
  • Maintain the hot board. Communicate which items need to be prioritized to Calibration Technicians (this may be via the hot board, the weekly review of the oldest items in the lab, etc.).
Job Requirements

  • High School Diploma / GED
  • Face-to-Face Customer Service
  • Organization
  • Packing  / Unpacking / Shipping
  • Experience using an equipment database 
Konik PrimeStaff is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
 Konik PrimeStaff has been a leader in the technical staffing industry for more than 40 years, providing the fastest and easiest link between employees and employers. Konik PrimeStaff has specialized in placing professional, qualified personnel in Minnesota and western Wisconsin businesses since its inception and maintains a strong commitment to customer service.

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